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Fundamentals of a Windows Sever 2008 Network Infrastructure and Application Platform
Configuring and Troubleshooting a Windows Sever 2008 Network Infrastructure
Fundamentals of Microsoft Server 2008 Active Directory
Configuring Windows Server 2008 Active Directory Domain Services
Configuring and Managing Windows Server 2008 Media Services
Installing and Configuring the Windows Vista Operating System
Maintaining and Troubleshooting Windows Vista Computers
Configuring Windows Vista Mobile Computing and Applications
Deploying Microsoft Windows Vista Business Desktops
Supporting the Windows Vista Operating System and Applications
Introduction
This five-day instructor-led course introduces students to network infrastructure and application platform concepts and configurations provided by Window Server 2008. Students will be able to acquire a fundamental understanding in order to pursue advanced topics available for certification in the infrastructure or application platform services.
Audience
This course is intended for new IT employees or Desktop Support workers moving into server support. The information in this course allows them acquire a fundamental understanding of Windows networks to pursue advanced topics. This course is also useful for those migrating from competitive platforms to Windows Server 2008.
At Course Completion
After completing this course, students will be able to:
Describe the fundamentals of an enterprise networking environment.
Describe the typical roles of IT Professionals in an enterprise environment.
Describe TCP/IPv4 configurations, protocols, and tools.
Describe the fundamentals of communication technologies.
Create an IPv4 address range and subnet.
Configure IPv6 addresses.
Administer a Windows 2008 server.
Describe basic security concepts for server roles.
Describe how to secure network traffic by using certificates.
Configure Windows Firewall.
Configure and troubleshoot remote access.
Describe routing concepts, protocols, and quality of service.
Configure and test network load balancing.
Configure network print resources and printing pools.
Describe the functions included with Windows Server Virtualization (WSV).
Prerequisites
Before attending this course, students must have:
A+, Server+, hardware portion of Net+, and familiarity with Windows (client side)
Working knowledge of a Windows 2003 environment
Working knowledge of networking technologies
Course Outline
Module 1: Fundamentals of Network Infrastructure
This module describes the fundamentals of an enterprise networking environment, which consists of Windows Infrastructure Services, Windows Application Platform Services, and Active Directory.
Lessons
Network Communication Standards
Physical Network Infrastructure
Logical Network Organization
Overview of Active Directory
Server Roles
After completing this module, students will be able to:
Describe the purpose of network communication standards and the OSI model.
Describe the components of physical network infrastructure.
Describe the logical organization of networks.
Describe the characteristics of Active Directory components.
Describe server roles and how they are categorized.
Module 2: IT Professionals in the Enterprise
This module describes the IT Professional roles (and their respective responsibilities) that may exist in a typical enterprise environment.
Lessons
IT Professional Roles
IT Management and Processes
Professional Development for IT Professionals
After completing this module, students will be able to:
Describe the IT professional roles.
Describe IT management and processes.
Describe options for the professional development of IT professionals.
Module 3: TCP/IPv4 Fundamentals
This module describes the TCP/IPv4 configuration, protocols and the tools used to validate configurations.
Lessons
Overview of the TCP/IP Protocol Suite
Overview of TCP/IP Addressing
Name Resolution
Dynamic IP Addressing
TCP/IPv4 Tools
After completing this module, students will be able to:
Describe the TCP/IP protocol suite and the individual protocols that are part of it.
Describe the components of IPv4 addressing.
Describe NetBIOS and DNS name resolution.
Describe how IPv4 addresses can be assigned dynamically.
Describe tools that can be used to manage and monitor IPv4.
Module 4: Communication Technologies Fundamentals
This module describes static and dynamic HTTP content, how to differentiate between the two, and the various mechanisms used by TCP/IPv4 to send and receive data traffic.
Lessons
Packet Delivery Methods
Network Content Types
After completing this module, students will be able to:
Describe unicast, broadcast, and multicast packet delivery.
Describe static, dynamic, and streaming content.
Module 5: Creating IPv4 Address Spaces
This module explains how to define and create an IPv4 address range and subnetting for a network.
Lessons
Overview of IP Communication
Subnetting for Complex Networks
After completing this module, students will be able to:
Describe the IPv4 communication process between computers.
Describe how to create IPv4 networks by performing subnetting.
Module 6: IPv6 Fundamentals
This module introduces IPv6, describes the differences between IPV4 and IPv6, and explains how to configure IPv6 addresses.
Lessons
Introduction to IPv6
Unicast IPv6 Addresses
Configuring IPv6
After completing this module, students will be able to:
Describe the characteristics of IPv6.
Describe the characteristics of IPv6 unicast addresses.
Describe how IPv6 can be configured automatically and statically.
Module 7: Fundamentals of Administering Windows Server 2008
This module explains how to administer a Windows 2008 server.
Lessons
Windows Server 2008 Administrative Tools
Monitoring Performance
Monitoring Events
Using Remote Desktop for Administration
Configuring Security for Server Administration
After completing this module, students will be able to:
Describe common Windows Server 2008 Administrative Tools.
Describe how to monitor performance.
Describe how to monitor events.
Describe how to use Remote Desktop for administration.
Describe how to configure security for server administration.
Module 8: Security Fundamentals
This module introduces basic industry standard security concepts for server roles.
Lessons
Defense in Depth
Securing Access to Web Content
Securing Access to Files
Data Encryption
After completing this module, students will be able to:
Describe how Defense in Depth is used to secure computers.
Describe how to secure access to Web content.
Describe how to secure access to files.
Describe data encryption and how it is used to protect data on disk.
Module 9: Fundamentals of Securing Network Communication
This module describes how to secure network traffic by using certificates.
Lessons
Public Key Infrastructure
Using Certificates
After completing this module, students will be able to:
Describe public key infrastructure components and certificates.
Describe methods for securing network communication by using certificates.
Module 10: Windows Firewall and Caching Fundamentals
This module describes proxy and caching services; how to configure Windows Firewall by creating exceptions and modifying firewall rules; how to configure auditing and monitoring; and how to troubleshoot Windows Firewall.
Lessons
Overview of Perimeter Security
Windows Firewall Overview
Creating Windows Firewall Rules
Monitoring and Troubleshooting Windows Firewall
Demonstration: Monitoring Windows FirewalL
After completing this module, students will be able to:
Describe firewall and proxy server characteristics.
Describe Windows Firewall and how to perform basic administration.
Describe how to create Windows Firewall rules.
Describe how to monitor and troubleshoot Windows Firewall.
Module 11: Remote Access Fundamentals
This module explains how to configure network policies, configure a radius proxy, and how to troubleshoot NPS as a radius proxy.
Lessons
Remote Access Overview
RADIUS Overview
Network Policy Server
Troubleshooting Remote Access
After completing this module, students will be able to:
Describe the characteristics of remote access methods.
Describe how RADIUS is used.
Describe how to implement network policies on a Network Policy Server.
Describe how to troubleshoot remote access.
Module 12: Routing Fundamentals
This module describes routing concepts and protocols, and explains how quality of service can be used within a network environment.
Lessons
Routing Fundamentals
What Is a Router?
Configuring RRAS as a Router
Quality of Service
After completing this module, students will be able to:
Describe routing protocols and routing tables.
Describe how to configure RRAS as a LAN router.
Describe Quality of Service (QoS) and how to implement it.
Module 13: Network Load Balancing Fundamentals
This module explains how to configure and test network load balancing.
Lessons
Network Load Balancing Fundamentals
Server Availability and Scalability Overview
Windows Network Load Balancing
Configuring Windows Network Load Balancing
After completing this module, students will be able to:
Describe server availability and scalability options.
Describe Windows Network Load Balancing.
Describe how to configure Windows Network Load Balancing.
Module 14: Configuring Print Resources and Printing Pools
This module explains how to configure network print resources and printing pools.
Lessons
Configuring Print Resources and Printing Pools
Printing Overview
Configuring Network Printers
Using Print Management
Managing Printers
Troubleshooting Network Printing
After completing this module, students will be able to:
Describe the printing process.
Describe how to configure network printers.
Describe how to manage servers by using Print Management.
Describe how to manage printers by using Print Management.
Describe how to troubleshoot network printing.
Module 15: Server Virtualization Overview
This module describes the fundamental functions included with Windows Server Virtualization (WSV).
Lessons
Server Virtualization Overview
Creating a Virtual Environment
After completing this module, students will be able to:
Describe benefits and characteristics of server virtualization.
Describe how to configure and manage a virtual environment.
Audience
Active Directory technology specialist aspiring to be an Enterprise Admin (tier 4 day-to-day network ops) or network admin (tier 2 person). Experienced server administrators aspiring to be an enterprise administrator would also benefit from this course
Storage Area Network administrators who need to understand this information to deploy or extend current storage infrastructure. Operations Managers who need this information to support troubleshooting efforts and business decisions
Course Objectives
After completing this course, students will be able to:
- Identify the appropriate usage scenario and installation type for a server and then install and configure appropriate server roles and features
- Configure, manage and troubleshoot DNS server and zone properties to be used in a secure environment
- Configure, manage and troubleshoot WINS servers
- Configure, manage and troubleshoot a DHCP environment supporting an IPV4 infrastructure
- Configure and troubleshoot static and dynamic IPv6 addresses, including subnet prefix lengths, gateways and DNS servers
- Configure and troubleshoot Routing and Remote Access Services
- Install, configure and troubleshoot the Network Policy Server Role Service
- Configure and manage NAP for DHCP, VPN, and 802.1x
- Configure and test IPsec
- Monitor and troubleshoot IPsec
- Configure and manage distributed file system
- Configure and troubleshoot file system storage technologies included with Windows Server 2008
- Describe and configure backup and recovery methods
- Configure and analyze server security and security update compliance
Course Outline
Module 1: Installing and Configuring Servers
Lessons
- Installing Windows Server 2008
- Managing Server Roles and Features
- Overview of the Server Core Installation Option
Lab: Installing and Configuring Servers and Server Roles
Configuring and Troubleshooting DNS
Lessons
- Installing the DNS Server Role
- Configuring the DNS Server Role
- Configuring DNS Zones
- Configuring DNS Zone Transfers
- Managing and Troubleshooting DNS
Lab:Configuring and Verifying a DNS Solution
Module 3: Configuring and Managing WINS
Lessons
- Installing the Windows Internet Name Service
- Managing the WINS Server
- Configuring WINS Replication
- Migrating from WINS to DNS
Lab: Configuring a WINS Infrastructure
Module 4: Configuring and Troubleshooting DHCP
Lessons
- Overview of the DHCP Server Role
- Configuring DHCP Scopes and Options
- Managing a DHCP Database
- Monitoring and Troubleshooting DHCP
- Securing DHCP
Lab: Configuring and Troubleshooting the DHCP Server Role
Module 5: Configuring and Troubleshooting IPv6 TCP/IP
Lessons
- Overview of IPv6
- Coexisting with IPv6
- IPv6 Tunneling Technologies
- Transitioning from IPv4 to IPv6
- Troubleshooting IPv6
Lab: Configuring IPv6 Transition Technologies
Module 6: Configuring and Troubleshooting Routing and Remote Access
Lessons
- Configuring Network Access
- Configuring VPN Access
- Configuring Dial-Up Access
- Overview of Network Policies
- Overview of the Connection Manager Administration Kit
- Troubleshooting Routing and Remote Access
Lab: Configuring and Managing Network Access
Module 7: Installing, Configuring, and Troubleshooting the Network Policy Server Role Service
Lessons
- Installing and Configuring a Network Policy Server
- Configuring RADIUS Clients and Servers
- NPS Authentication Methods
- and Troubleshooting a Network Policy Server
Lab:Configuring and Managing Network Policy Server
Module 8: Configuring Network Access Protection
Lessons
- Overview of Network Access Protection
- How NAP Works
- Configuring NAP
- Configuring NAP
- Monitoring and Troubleshooting NAP
Lab: Configuring NAP for DHCP and VPN
Module 9: Configuring IPSEC
Lessons
- Overview of IPSec
- Configuring Connection Security Rules
- Configuring IPSec NAP Enforcement
Lab: Configuring IPSec NAP Enforcement
Module 10: Monitoring and Troubleshooting IPsec
Lessons
- Monitoring IPsec Activity
- Troubleshooting IPsec
Lab: Monitoring and Troubleshooting IPsec
Module 11: Configuring and Managing Distributed File System
Lessons
- DFS Overview
- Managing DFS Namespaces
- Configuring DFS Replication
Lab: Configuring DFS
Module 12: Configuring and Managing Storage Technologies
- Overview of Windows Server 2008 Storage Management
- Managing Storage Using File Server Resource Manager
- Configuring Quota Management
- Implementing File Screening
- Managing Storage Reports
Lab: Configuring Storage Technologies
Module 13: Configuring Availability of Network Resources and Content
- Backing Up Data
- Configuring Shadow Copies
- Providing Server and Service Availability
Lab: Configuring Availability of Network Resources
Module 14: Configuring Server Security Compliance
- 1: Securing a Windows Infrastructure
- 2: Using Security Templates to Secure Servers
- 3: Configuring an Audit Policy
- 4: Overview of Windows Sever Update Services
- 5: Managing WSUS
Lab: Configuring and Managing Security and Security Update Compliance
Introduction
This three-day instructor-led course provides Active Directory Technology Specialists an introduction to Active Directory server roles in Windows Server 2008. The course is intended for entry level students who want to get familiar with the Active Directory server roles and their basic functionality.
Audience
The primary audience for this course is IT Professionals who are new to Active Directory and want to become familiar with Active Directory concepts.
At Course Completion
After completing this course, students will understand how Active Directory server roles are used and learn about the purpose and components of Active Directory Domain Services. Students will learn how to configure organizational units and user, computer and group accounts. Lastly, students will learn how to manage access to shared resources.
Prerequisites
Before attending this course, students must have:
Basic understanding of networking.
Basic understanding of network operating systems.
Basic knowledge of server hardware. A+ or equivalent knowledge (not required but expected).
Course Outline
Module 1: Exploring Windows Server 2008 Active Directory Roles
This module provides an overview of the Active Directory (AD) server roles.
Lessons
Overview of Active Directory Domain Services (AD DS)
Overview of Active Directory Lightweight Directory Services (AD LDS)
Overview of Active Directory Digital Certificates (AD CS)
Overview of Active Directory Rights Management Solution (AD RMS)
Overview of Active Directory Federation Solution (AD FS)
Lab: Exploring Windows Server 2008 Active Directory Server Roles
Exercise 1: Planning AD Server Role Implementations
Exercise 2: Understanding AD Server Role Integration with AD DS
After completing this module, students will be able to:
Describe the AD server roles required for a variety of AD deployment scenarios.
Describe the integration of AD DS with other AD server roles
Module 2: Introduction to Active Directory Domain Services
This module explains the reasons for deploying AD DS and describes the AD DS components.
Lessons
Overview of Active Directory Domain Services
Overview of AD DS Logical Components
Overview of AD DS Physical Components
Lab: Exploring AD Domain Services Components and Tools
Exercise 1: Installing the AD DS Management Tools
Exercise 2: Examining the AD DS Logical Components
Exercise 3: Examining the AD DS Physical Components
After completing this module, students will be able to:
Install the AD DS management tools on a Windows Vista computer.
Describe the AD DS logical components
Describe the AD DS physical components
Module 3: Introduction to Active Directory Lightweight Directory Services
This module explains how AD LDS works and how to configure AD LDS components.
Lessons
AD LDS Overview
Implementing and Administering AD LDS
Implementing AD LDS Replication
Comparing AD DS and AD LDS
Lab: Configuring AD LDS
Exercise 1: Configuring AD LDS instances and application partitions
Exercise 2: Configuring AD LDS access control
Exercise 3: Configuring AD LDS replication
After completing this module, students will be able to:
Configure AD LDS instances and application partitions.
Configure AD LDS access control.
Configure AD LDS replication.
Module 4: Introduction to Active Directory Certificate Services
This module explains how AD CS works and how to implement AD CS certificate enrollment.
Lessons
AD CS Overview
Understanding AD CS Certificates
Implementing Certificate Enrollment and Revocation
Lab: Exploring Active Directory Certificate Services
Exercise 1: Requesting certificates using Web Enrollment
Exercise 2: Managing Certificate Requests and Revocation
After completing this module, students will be able to:
Request certificates using Web enrollment.
Manage certificate requests.
Module 5: Introduction to Active Directory Rights Management Services
This module explains how AD RMS works and how to configure AD RMS settings.
Lessons
AD RMS Overview
Understanding AD RMS
Managing AD RMS
Lab: Exploring Active Directory Rights Managements Services
Exercise 1: Verifying AD RMS Functionality
Exercise 2: Customizing the AD RMS configuration
After completing this module, students will be able to:
Verify AD RMS functionality.
Customize the AD RMS configuration.
Module 6: Introduction to Active Directory Federation Services
This module explains how AD FS works and how to configure AD FS components.
Lessons
AD FS Overview
AD FS Deployment Scenarios
Configuring AD FS Components
Lab: Exploring Active Directory Rights Managements Services Tools
Exercise 1: Implementing the AD FS Components (Discussion)
Exercise 2: Configuring the AD FS Account Partner Organization
After completing this module, students will be able to:
Describe how to implement the AD FS Components.
Configure the AD FS Account Partner Organization.
Module 7: Creating AD Domain Services User and Computer Objects
This module explains how to configure AD DS user and computer accounts.
Lessons
Managing User Accounts
Creating Computer Accounts
Using Queries to Locate Objects in Active Directory
Lab: Creating AD Domain Services User and Computer Accounts
Exercise 1: Creating and Configuring User Accounts
Exercise 2: Creating Computer Accounts
After completing this module, students will be able to:
Create and configure user accounts
Create and configure computer accounts.
Module 8: Creating Active Directory Domain Services Groups and Organizational Units
This module explains how to configure AD DS group accounts and organizational units (OU).
Lessons
Introduction to AD DS Groups
Managing Group Accounts
Creating Organizational Units
Lab: Creating an OU Infrastructure
Exercise 1: Creating AD DS Groups
Exercise 2: Planning an OU Hierarchy (Discussion)
Exercise 3: Creating an OU Hierarchy
After completing this module, students will be able to:
Create and configure group accounts.
Create and configure organizational units
Apply considerations when creating an OU design.
Module 9: Managing Access to Resources
This module explains how to manage access to shared resources in an AD DS environment.
Lessons
Managing Access Overview
Assigning Permissions to Shared Resources
Managing NTFS File and Folder Permissions
Determining Effective Permission
Lab: Managing Access to Resources
Exercise 1: Planning a Shared Folder Implementation (Discussion)
Exercise 2: Implementing a Shared Folder Implementation
Exercise 3: Evaluating the Shared Folder Implementation
After completing this module, students will be able to:
Plan a shared folder implementation.
Implement a secure shared folder implementation.
Evaluate the shared folder implementation.
Audience
The primary audience for this course are AD Technology Specialists, Server Administrators, and Enterprise Administrators who want to learn how to implement AD in a distributed environment, secure domains using Group Policies, and perform backup, restore, and monitor and troubleshoot AD configuration to ensure trouble free operation
Course Objectives
After completing this course, students will be able to:
- Install and configure Active Directory Domain Services and install and configure a read-only domain controller
- Configure DNS for Active Directory Domain Services
- Configure Active Directory objects and trusts
- Configure Active Directory sites and replication
- Create and configure Group Policy Objects
- Configure user and computer environments by using group policies
- Implement security by using group policies
- Implement an Active Directory Domain Services monitoring plan
- Implement an Active Directory Domain Services maintenance plan
- Troubleshoot Active Directory Domain Services, DNS and Active Directory replication
- Troubleshoot group policies
- Implement an Active Directory Domain Services infrastructure
Course Outline
Module 1: Installing Active Directory Domain Services
Lessons
- Installing Active Directory Domain Services
- Deploying Read-Only Domain Controllers
- Configuring AD DS Domain Controller Roles
Lab: Implementing Read-Only Domain Controllers
Module 2: Configuring DNS for AD DS
Lessons
- Overview of Active Directory Domain Services and DNS Integration
- Configuring Active Directory Integrated Zones
- Configuring Read Only DNS
Lab: Configuring AD DS and DNS Integration
Module3: Configuring Active Directory Objects and Trusts
Lessons
- Configuring Active Directory Objects
- Automating AD DS Object Management
- Delegating Administrative Access to AD DS Objects
- Configuring AD DS Trusts
Lab: Configuring Active Directory Objects and Trusts
Module 4: Configuring Active Directory Sites and Replication
Lessons
- Overview of AD DS Replication
- Configuring Active Directory Domain Services Sites Configuring and Monitoring AD DS Replication
Lab: Configuring Active Directory Sites and Replication
Module 5: Creating and Configuring Group Policies
Lessons
- Overview of Group Policies
- Configuring the Scope of Group Policy Objects
- Evaluating the Application of Group Policy Objects
- Managing Group Policy Objects
- Delegating Administrative Control of Group Policies
Lab: Creating and Configuring GPOs
Module 6: Configuring User Environments by Using Group Policies
Lessons
- Configuring Group Policy Settings
- Configuring Scripts and Folder Redirection by using Group Policies
- Configuring Administrative Templates
- Deploying Software by Using Group Policy
Lab: Configuring User Environments by Using Group Policies
Module 7: Implementing Security Using Group Policies
Lessons
- Configuring Security Policies
- Implementing Fine-Grained Password Policies
- Restricting Group Membership and Access to Software
- Managing Security by Using Security Templates
Lab: Implementing Security by Using Group Policies
Module 8: Implementing an Active Directory Domain Services Monitoring Plan
Lessons
- Monitoring Active Directory Domain Services by Using Event Viewer
- Monitoring Active Directory Domain Servers by Using Reliability and Performance Monitor
- Configuring Active Directory Domain Services Auditing
Lab: Monitoring Active Directory Domain Services
Module 9: Implementing an Active Directory Domain Services Maintenance Plan
Lessons
- Maintaining the AD DS Domain Controllers
- Backing Up Active Directory Domain Services
- Restoring Active Directory Domain Services
Lab: Implementing an Active Directory Domain Services Maintenance Plan
Module 10: Troubleshooting Active Directory, DNS, and Replication Issues
Lessons
- Troubleshooting Active Directory Domain Services
- Troubleshooting DNS Integration with AD DS
- Troubleshooting AD DS Replication
Lab: Troubleshooting Active Directory, DNS, and Replication Issues
Module 11: Troubleshooting Group Policy Issues
Lessons
- Introduction to Group Policy Troubleshooting
- Troubleshooting Group Policy Application
- Troubleshooting Group Policy Settings
Lab: Troubleshooting Group Policy Issues
Module 12: Implementing an Active Directory Domain Services Infrastructure
Lessons
- Overview of the AD DS Deployment
Lab: Deploying Active Directory Domain Services
Introduction
This three-day instructor-led course provides students with the knowledge and skills to install and configure Windows Vista desktops.
It will focus on four main areas: installing, securing, networking, and browsing. By the end of the course, the student will have installed and configured a Windows Vista desktop that is secure, on the network, and ready for browsing.
This is the first course in the Windows Vista curriculum and will serve as the entry point for other Windows Vista Technology Specialist courses.
Audience
The primary audience for this course is IT Professionals wishing to become technology specialists. A Windows Vista technology specialist is defined as a technology specialist interested in learning about, assessing skills, using reference products, or taking exams to prove his or her knowledge/skills/experience related to Microsoft’s Windows Vista technologies. Technology specialists:
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Value and may be working toward an extensive, deep technical knowledge in a particular technology.
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Are interested in learning about Windows Vista technologies in greater detail.
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Want to learn or test that they know and can apply existing concepts, practices, procedures, policies, and guidelines.
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Work in roles where most questions have clear right and wrong answers.
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Focus primarily on the "how to" associated with Windows Vista technologies.
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On the job, work from functional specifications, defined polices/conventions/standards, and documented operational procedures received from superiors.
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Windows Vista technology specialists may work for an enterprise, a medium-sized organization, a small organization, or a retail organization.
At Course Completion
After completing this course, students will be able to:
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Install Windows Vista.
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Upgrade to Windows Vista Ultimate Edition.
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Configure post-installation system settings.
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Configure basic networking.
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Configure advanced networking.
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Configure user account security.
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Configure network security.
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Configure Microsoft® Internet Explorer® 7.0.
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Prerequisites
Before attending this course, students must have:
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Familiarity with computer hardware and devices, such as the ability to look into device manager and look for unsupported devices.
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Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
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Basic Microsoft Windows® and Active Directory® knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
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Experience with mapping network file shares, such as being familiar with UNC paths and mapping local resources to server/share.
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Experience with running commands from a command window, such as the DOS command prompt.
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Experience with reviewing BIOS settings.
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In addition, it is recommended, but not required, that students have completed:
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First Look Clinic 5056 - First Look: Getting Started with Windows Vista for IT Professionals.
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Hands-on-Lab 5057 - First Look: Getting Started with Windows Vista for IT Professionals.
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Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Course Outline
Module 1: Installing Windows Vista
This module describes the new features of the Windows Vista operating system and then explains how to perform a clean installation. This module also explains how to install and configure Windows Vista device drivers.
Lessons
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Introduction to Windows Vista
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Performing a Clean Installation of Windows Vista
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Installing and Configuring Windows Vista Device Drivers
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Lab: Installing Windows Vista
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Verifying Hardware Requirements
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Installing Windows Vista from DVD
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Managing Device Drivers
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After completing this module, students will be able to:
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Describe the Windows Vista operating system.
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Perform a clean installation of Windows Vista.
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Install and configure Windows Vista device drivers.
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Module 2: Upgrading and Migrating to Windows Vista Ultimate Edition
This module explains how to upgrade and migrate to Windows Vista Ultimate edition from previous versions of Windows and from other Windows Vista editions.
Lessons
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Upgrading and Migrating to Windows Vista from a Previous Version of Windows
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Upgrading Between Windows Vista Editions
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Lab: Upgrading and Migrating to Windows Vista Ultimate Edition
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Running USMT to Scan a User’s Settings
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Upgrading from Windows XP to Windows Vista Ultimate
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Upgrading from Windows Vista Business to Windows Vista Ultimate
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Running USMT to Load a User’s Settings
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After completing this module, students will be able to:
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Upgrade or migrate to Windows Vista from a previous version of Microsoft Windows.
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Upgrade or migrate between Windows Vista editions.
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Module 3: Configuring Post-Installation System Settings
This module explains how to configure the Windows Aero Experience and the Accessibility features of Windows Vista. This module also explains how to configure Parental Controls.
Lessons
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Configuring the Windows Aero Experience
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Configuring Accessibility Features
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Configuring Parental Controls
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Lab: Configuring Post-Installation Options
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Configuring Aero
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Configuring Accessibility Features
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After completing this module, students will be able to:
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Configure the Windows Aero experience.
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Configure the accessibility features of the Windows Vista operating system.
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Configure Windows Vista Parental Controls.
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Module 4: Sharing Files by Using Windows Vista
This module explains how to use Windows Vista to share files with others and also describes how to manage the various file types that Windows Vista supports.
Lessons
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Sharing Data with Others
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Managing Windows Vista Files
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Lab: Sharing Files by Using Windows Vista
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Sharing Data with Others
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Managing Files
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After completing this module, students will be able to:
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Share data with others.
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Manage Windows Vista files.
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Module 5: Configuring Advanced Networking
This module explains how to connect Windows Vista to a network, and also explains how to configure and troubleshooting the Remote Access features of Windows Vista.
Lessons
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Configuring Network Connectivity
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Configuring Remote Access
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Lab: Configuring Advanced Networking
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Troubleshooting Network Connectivity
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Configuring Remote Access
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Troubleshooting Remote Access Connections
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After completing this module, students will be able to:
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Configure network connectivity.
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Configure Remote Access.
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Module 6: Configuring User Account Security
This module explains how to configure and troubleshoot User Account Control in Windows Vista.
Lessons
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Configuring User Account Control
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Troubleshooting User Account Control
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Lab: Configuring User Account Security
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Requesting an Application to Run Elevated One Time
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Making an Application to Always Run Elevated
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Configuring User Account Control Panel
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After completing this module, students will be able to:
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Configure Windows Vista User Account Control.
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Troubleshoot User Account Control.
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Module 7: Configuring Network Security
This module explains how to configure the Windows Defender and Windows Firewall applications in Windows Vista.
Lessons
| • |
Configuring Windows Defender in Windows Vista
|
| • |
Configuring Windows Firewall Settings
|
Lab: Configuring Network Security
| • |
Configuring Windows Defender
|
| • |
Configuring Windows Firewall
|
After completing this module, students will be able to:
| • |
Configure Windows Defender in Windows Vista.
|
| • |
Configure the Windows Firewall settings in Windows Vista.
|
Module 8: Configuring Internet Explorer 7.0
This module explains how to configure the Internet Explorer 7.0 options and explains how to configure the dynamic security settings.
Lessons
| • |
Configuring Internet Explorer 7.0
|
| • |
Configuring Dynamic Security for Internet Explorer 7.0
|
Lab: Configuring Internet Explorer 7.0
| • |
Customizing Internet Explorer 7.0
|
| • |
Troubleshooting Internet Explorer Security Settings
|
After completing this module, students will be able to:
| • |
Configure Internet Explorer 7.0.
|
| • |
Configure dynamic security for Internet Explorer 7.0.
|
Introduction
This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
Audience
The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.
At Course Completion
After completing this course, students will be able to:
| • |
Plan and apply a troubleshooting methodology for an organization.
|
| • |
Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
|
| • |
Identify the most appropriate method to troubleshoot Windows Vista computers.
|
| • |
Identify Windows Vista tools that can be used to help in the troubleshooting process.
|
| • |
Identify important maintenance tools that will be used as part of IT operations for their organizations.
|
| • |
Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.
|
Prerequisites
Before attending this course, students must have:
| • |
Experience supporting previous versions of the Windows operating system.
|
| • |
Familiarity with an IT helpdesk ticketing system.
|
| • |
Experience researching online and local knowledge bases.
|
| • |
Experience running commands from a command window, such as the DOS command prompt.
|
| • |
Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
|
| • |
Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
|
| • |
Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
|
| • |
Fundamentals of applications, such as how a client communicates with the server in client/server applications.
|
| • |
Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.
|
In addition, it is recommended, but not required, that students have completed the following courses:
| • |
5115A: Installing and Configuring the Windows Vista Operating System
|
| • |
5116A: Configuring Windows Vista Mobile Computing and Applications
|
Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Course Outline
Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.
Lessons
| • |
Overview of a Troubleshooting Methodology
|
| • |
Overview of Troubleshooting Stages
|
| • |
Troubleshooting Component Areas
|
Lab: Preparing for Remote Troubleshooting
| • |
Obtaining Information Remotely from Windows Vista
|
| • |
Using the System Information Tool Remotely
|
After completing this module, students will be able to:
| • |
Identify the users of the troubleshooting methodology.
|
| • |
Identify the most important troubleshooting component areas.
|
| • |
Determine which issues directly affect the troubleshooting process.
|
Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.
Lessons
| • |
Overview of the Windows Vista Startup Process
|
| • |
Troubleshooting the Windows Vista Startup Process with Windows RE
|
| • |
Troubleshooting Operating System Services
|
Lab: Troubleshooting the Operating System
| • |
Gathering System Information and Developing a Plan of Action
|
| • |
Implementing the Proposed Plan of Action
|
| • |
Clean-Booting Windows Vista
|
After completing this module, students will be able to:
| • |
Identify the available recovery options in Windows Vista.
|
| • |
Determine the capabilities of each recovery option.
|
| • |
Troubleshoot operating system services.
|
Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.
Lessons
| • |
Overview of Troubleshooting Hardware
|
| • |
Dealing with Physical Failures
|
| • |
Dealing with Device Driver Failures
|
| • |
Troubleshooting Printing in Windows Vista
|
| • |
Troubleshooting Microsoft BitLocker Protected Computers
|
Lab : Troubleshooting Hardware
| • |
Gathering Customer Information and Developing a Plan of Action
|
| • |
Resolving Printing Problems
|
| • |
Checking for Signed Device Drivers
|
After completing this module, students will be able to:
| • |
Identify basic types of hardware-related troubleshooting problems.
|
| • |
Determine which problems are related to hardware failures.
|
| • |
Determine which problems are caused by device drivers.
|
| • |
Identify recovery options for computers that are protected by BitLocker.
|
Module 4: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
Lessons
| • |
Determining Network Settings
|
| • |
Troubleshooting Network Connections
|
Lab : Troubleshooting Networks
| • |
Gathering Customer Information
|
| • |
Gathering Relevant Computer Information
|
| • |
Resolving the Problem
|
After completing this module, students will be able to:
| • |
Obtain information to help in network troubleshooting.
|
| • |
Explain how you can use the Network Diagnostics Framework to troubleshoot network problems.
|
| • |
Identify solutions to common network problems.
|
Module 5: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.
Lessons
| • |
Overview of User Account Control
|
| • |
Troubleshooting User Account Control
|
| • |
Implementing Windows Firewall
|
| • |
Implementing Windows Defender
|
Lab : Troubleshooting Security Related Issues
| • |
Gathering Customer and System Information and Developing a Plan of Action
|
| • |
Implementing a Plan of Action
|
| • |
Additional Security Checks
|
After completing this module, students will be able to:
| • |
Explain the User Account Control architecture.
|
| • |
Apply best practices for working with User Account Control.
|
| • |
Troubleshoot User Account Control-related problems.
|
| • |
Troubleshoot issues related to Windows Firewall.
|
| • |
Configure Windows Firewall by using Group Policy.
|
| • |
Troubleshoot issues related to Windows Defender.
|
| • |
Configure Windows Defender.
|
Module 6: Troubleshooting Applications
After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.
Lessons
| • |
Windows Application Troubleshooting
|
| • |
Web Application Troubleshooting
|
Lab : Troubleshooting Applications
| • |
Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
|
| • |
Implementing a Plan of Action
|
After completing this module, students will be able to:
| • |
Troubleshoot Windows application problems.
|
| • |
Troubleshooting Web application problems.
|
Module 7: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
Lessons
| • |
Maintaining Windows Vista
|
| • |
Optimizing Windows Vista Performance
|
| • |
Monitoring Windows Vista
|
Lab : Maintaining and Optimizing Windows Vista
| • |
Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
|
| • |
Implementing a Plan of Action
|
| • |
View and Interpret Reports in Performance Monitor
|
After completing this module, students will be able to:
| • |
Identify Windows Vista maintenance tasks.
|
| • |
Identify Windows Vista optimization tools.
|
| • |
Explain the Windows Vista monitoring process.
|
Introduction
This two-day instructor-led course provides students with the knowledge and skills to successfully configure mobile computers and applications that run Windows Vista.
It will also provide them with the knowledge and skills necessary to ensure successful configuration of the IT Pro tools and productivity applications that ship with Windows Vista.
Students will focus on six main areas: maintenance and optimization tools, media applications, productivity applications, notebook computers, mobile devices, and Tablet PCs.
Audience
This course is intended for IT Professionals who want to become technology specialists. A Windows Vista technology specialist is defined as a technology specialist interested in learning about, assessing skills, using reference products, or taking exams to prove his or her knowledge/skills/experience related to Microsoft’s Windows Vista technologies. Technology specialists:
| • |
Value and may be working toward an extensive, deep technical knowledge in a particular technology.
|
| • |
Are interested in learning about Windows Vista technologies in greater detail.
|
| • |
Want to learn or test that they know and can apply existing concepts, practices, procedures, policies, and guidelines.
|
| • |
Work in roles where most questions have clear right and wrong answers.
|
| • |
Focus primarily on the “how to” associated with Windows Vista technologies.
|
| • |
On the job, work from functional specifications, defined polices/conventions/standards, and documented operational procedures that they have received from superiors.
|
Windows Vista technology specialists may work for an enterprise, a medium-sized organization, a small organization, or a retail organization.
At Course Completion
After completing this course, students will be able to:
| • |
Maintain and optimize Windows Vista systems.
|
| • |
Configure Windows Vista Media Applications.
|
| • |
Configure Windows Vista Productivity Applications.
|
Prerequisites
Before attending this course, students must have:
| • |
Completed or have equivalent knowledge and skills to 5115: Installing and Configuring the Windows Vista Operating System.
|
| • |
Familiarity with computer hardware and devices, such as the ability to look into device manager and look for unsupported devices.
|
| • |
Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
|
| • |
Basic Microsoft Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
|
| • |
Experience with mapping network file shares, such as being familiar with UNC paths and mapping local resources to server/share.
|
| • |
Experience with running commands from a command window, such as the DOS command prompt.
|
| • |
Experience with reviewing BIOS settings.
|
Course Outline
Module 1: Maintaining and Optimizing Windows Vista Systems
This module explains how to use the performance tools and diagnostics tools to maintain and optimize Windows Vista systems. This module also explains how to configure Windows Update.
Lessons
| • |
Maintaining Performance by Using Windows Vista Performance Tools
|
| • |
Optimizing Windows by Using Windows Vista Diagnostics Tools
|
| • |
Configuring Windows Update
|
Lab: Maintaining and Optimizing Windows Vista
| • |
Monitoring General System Activity by Using Resource Overview
|
| • |
Viewing System Stability by Using Reliability Monitor
|
| • |
Configuring Windows Update
|
After completing this module, students will be able to:
| • |
Maintain performance by using Windows Vista performance tools.
|
| • |
Optimize reliability by using Windows Vista diagnostic tools.
|
| • |
Configure Microsoft Windows Update.
|
Module 2: Configuring Windows Vista Media Applications
This module explains how to configure the Microsoft Windows Media Player and the Windows Media Center.
Lessons
| • |
Configuring Windows Media Player for Windows Vista
|
| • |
Configuring Windows Media Center
|
Lab: Configuring and Troubleshooting Windows Vista Media Applications
| • |
Configuring Windows Media Center
|
| • |
Configuring Windows Media Player
|
| • |
Troubleshooting Windows Media Player
|
After completing this module, students will be able to:
| • |
Configure Microsoft Windows Media Player 11 for Windows Vista.
|
| • |
Configure Microsoft Windows Media Center.
|
Module 3: Configuring Windows Vista Productivity Applications
This module explains how to configure the productivity tools included with every edition of Windows Vista.
Lessons
| • |
Configuring Windows Sidebar
|
| • |
Configuring Windows Mail
|
| • |
Configuring Windows Meeting Space
|
| • |
Configuring Windows Calendar
|
| • |
Configuring Windows Fax and Scan
|
Lab : Configuring Windows Vista Productivity Applications
| • |
Setting Up Windows Vista Productivity Applications
|
| • |
Configuring Windows Mail
|
| • |
Configuring Windows Sidebar
|
After completing this module, students will be able to:
| • |
Use and configure Windows Sidebar.
|
| • |
Use and configure Windows Mail.
|
| • |
Use and configure Windows Meeting Space.
|
| • |
Use and configure Windows Calendar.
|
| • |
Use and configure Windows Fax and Scan.
|
Module 4: Configuring Mobile Computers
This module explains how to configure the settings in Windows Vista specifically for mobile computers, and also explains how to configure power management.
Lessons
| • |
Configuring Mobile Computer Settings
|
| • |
Configuring Mobile Devices
|
| • |
Configuring Power Options
|
Lab: Configuring Mobile Computers
| • |
Configuring a Sync Partnership for a Mobile Device
|
| • |
Configuring Power Options
|
After completing this module, students will be able to:
| • |
Configure mobile computer settings.
|
| • |
Configure mobile devices.
|
| • |
Configure power options.
|
Module 5: Configuring Tablet PC Settings
This module explains how to configure the options in Windows Vista specifically for a Tablet PC.
Lessons
| • |
Configuring Windows Vista Tablet PC Settings
|
| • |
Configuring Pen and Input Devices
|
Lab: Configuring a Windows Vista Tablet PC
| • |
Configuring the Tablet PC Settings
|
| • |
Configuring Pen and Input Devices
|
| • |
|
After completing this module, students will be able to:
| • |
Configure Windows Vista Tablet PC settings.
|
| • |
Configure Pen and Input Devices.
|
Module 6: Networking Mobile Computers
This module explains how to configure wireless networking and how to use Windows Vista tools to use offline files.
Lessons
| • |
Networking Without Wires
|
| • |
Connecting to a Wireless Network
|
| • |
Working with Offline Files
|
Lab : Networking Mobile Computers
| • |
Configuring a Wireless Network
|
| • |
Troubleshooting a Wireless Network
|
| • |
Using Offline Files
|
After completing this module, students will be able to:
| • |
Configure networks without wires.
|
| • |
Configure a connection to a wireless network.
|
| • |
Configure Offline Files.
|
Introduction
Elements of this syllabus are subject to change.
This three-day instructor-led course provides students with the knowledge and skills to successfully deploy Windows Vista business desktops throughout their organization. Students are introduced to the deployment life cycle, which consists of planning for the deployment, building and customizing the deployment method, and then implementing the actual deployment. Students are introduced to the tools and guidance to be used throughout various stages of the deployment life cycle.
Audience
This course is intended for IT Professionals, Desktop Configuration Administrators, and technical decision makers with the skills to successfully plan and deploy desktop operating systems, provision desktop computers, and deploy service packs and updates to computer systems. The intended audience is also involved in setting the strategic direction for the desktop operating system and applications.
At Course Completion
After completing this course, students will be able to:
| • |
Describe the guidelines, processes that take place, and the tools used throughout the Microsoft Windows Vista desktop deployment life-cycle.
|
| • |
Inventory, analyze, and mitigate application compatibility when planning a Windows Vista desktop deployment.
|
| • |
Capture and restore user state information during a workstation deployment task.
|
| • |
Use automated installation technologies to create, customize and deploy a computer image based upon a Windows Vista desktop.
|
| • |
Deploy Windows Vista using Business Desktop Deployment (BDD) 2007.
|
| • |
Deploy Windows Vista using Zero Touch Installation.
|
| • |
Secure a Windows Vista desktop.
|
Prerequisites
Before attending this course, students must have:
| • |
Experience deploying Windows desktop operating systems.
|
| • |
At least one year of experience managing a Microsoft Windows desktop operating system environment.
|
| • |
Familiarity with standard client and application deployment methods such as Group Policy, disk imaging, and Systems Management Server (SMS).
|
| • |
Familiarity with the Business Desktop Deployment (BDD) Solution Accelerator.
|
Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Course Outline
Module 1: Preparing to Deploy Windows Vista Business Desktops
In this module, students are provided guidelines for an effective desktop deployment. Students are also introduced to tools and technologies used in the desktop deployment life cycle and the process and team guidance provided by the Microsoft Solution Accelerator for Business Desktop Deployment (BDD) 2007. Finally, students will learn how to plan Windows Vista deployments, and will learn about volume activation options and troubleshooting methods.
Lessons
| • |
Overview of the Windows Vista Desktop Deployment Process
|
| • |
Tools and Technologies Used in the Desktop Deployment Life Cycle
|
| • |
Planning Windows Vista Deployments
|
| • |
Understanding Volume Activation
|
After completing this module, students will be able to:
| • |
Provide guidelines and considerations for an effective and efficient Windows Vista business desktop deployment.
|
| • |
Describe the tools and technologies used throughout the desktop deployment life cycle.
|
| • |
Describe the process for effectively deploying a Windows Vista desktop.
|
| • |
Describe how volume activation affects Windows Vista deployment.
|
Module 2: Application Compatibility Remediation
In this module, students will learn the process for addressing common application compatibility issues experienced during a typical operating system deployment. Students will also learn how to use the Microsoft Application Compatibility Toolkit (ACT) to help inventory, analyze, and mitigate application compatibility issues.
Lessons
| • |
Resolving Application Compatibility Issues
|
| • |
Introduction to the Application Compatibility Toolkit 5.0
|
| • |
Lab: Evaluating Application Compatibility Using the Microsoft Application Compatibility Toolkit
|
After completing this module, students will be able to:
| • |
Describe the process used to resolve common application compatibility issues during an operating system deployment.
|
| • |
Inventory and analyze application compatibility information using the Application Compatibility Toolkit.
|
Module 3: User State Migration
In this module, students will learn about user state migration and how tools such as Windows Easy Transfer and the Microsoft Windows User State Migration Tool (USMT) can be used for various migration scenarios.
Lessons
| • |
Overview of the User State Migration Task
|
| • |
Introduction to the User State Migration Tool 3.0
|
| • |
Lab: Migrating User State Using the User State Migration Tool
|
After completing this module, students will be able to:
| • |
Describe the tools and configuration process for performing a user state migration task.
|
| • |
Migrate user and computer settings using the User State Migration Tool.
|
Module 4: Automated Installation Technologies for Windows Vista
In this module, students will learn about the underlying architecture of the computer imaging system that is used to create and deploy a custom image of a Windows Vista desktop.
Lessons
| • |
Overview of the Windows Vista Installation Architecture
|
| • |
Implementing a Windows Vista Imaging System
|
| • |
Deploying Windows Vista using Windows Deployment Services
|
| • |
Lab: How to Deploy a Windows Vista Image Using Windows Deployment Services
|
After completing this module, students will be able to:
| • |
Describe the Windows Vista installation and setup architecture.
|
| • |
Describe the procedures and tools used to deploy a custom Windows Vista desktop.
|
| • |
Configure Windows Deployment Services to help deploy Windows Vista desktop computers.
|
Module 5: Deploying Windows Vista Using BDD 2007
In this module, students will be introduced to the concepts related to Lite Touch and Zero Touch deployment. Students will also learn how to use the Solution Accelerator for Business Desktop Deployment 2007 to deploy a Windows Vista image using a Lite Touch methodology.
Lessons
| • |
Overview of BDD 2007 Deployment Methods
|
| • |
Deploying a Lite Touch Scenario Using BDD 2007
|
| • |
Lab: Performing a Lite Touch Installation Using BDD 2007
|
After completing this module, students will be able to:
| • |
Select an appropriate deployment method based upon an organization’s infrastructure management process.
|
| • |
Deploy the Windows Vista operating system using the Lite Touch methodology.
|
Module 6: Deploying Vista Using BDD 2007 Zero Touch Installation
In this module, students will be introduced to the requirements to support Zero Touch installations and the SMS 2003 Operating System Deployment (OSD) Feature Pack.
Students will also learn about the phases of the OSD Feature Pack and how to deploy Windows Vista using BDD 2007 Zero Touch Installation.
Lessons
| • |
Preparing the Deployment Environment for Zero Touch
|
| • |
Deploying a Zero Touch Scenario Using BDD 2007 and the OSD Feature Pack
|
| • |
Lab: Deploying Windows Vista Using BDD 2007 Zero Touch
|
After completing this module, students will be able to:
| • |
Prepare the network environment for a Zero Touch installation.
|
| • |
Deploy the Windows Vista operating system by using the Zero Touch methodology.
|
Module 7: Securing a Windows Vista Desktop
In this module, students will learn about the new security features incorporated into Windows Vista.
Lessons
| • |
Overview of Desktop Security
|
| • |
Security Enhancements in Windows Vista
|
| • |
Lab: Securing a Windows Vista Desktop
|
After completing this module, students will be able to:
| • |
Describe considerations and technologies used to secure desktops that run Windows Vista.
|
| • |
Secure a desktop running Windows Vista.
|
Introduction
Elements of this syllabus are subject to change.
This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:
| • |
New installations
|
| • |
Single computer migrations
|
| • |
Single computer reinstallations
|
The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.
Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
At Course Completion
After completing this course, students will be able to:
| • |
Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.
|
| • |
Identify the most appropriate method to support Windows Vista recovery on site.
|
| • |
Identify the components of the Windows Vista user state and safely backup and restore that data.
|
| • |
Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.
|
| • |
Explain how to troubleshoot Windows Vista application package installations..
|
Prerequisites
Before attending this course, students must:
| • |
Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.
|
| • |
Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
|
| • |
Familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel® 2007.
|
| • |
Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share.
|
| • |
Have experience installing applications from media (CD/DVD)
|
| • |
Have experience working from a command window. For example, authoring and editing batch files
|
| • |
Be able to burn or creating boot media. For example, ISO.
|
| • |
Have experience configuring BIOS options. For example, boot order.
|
| • |
Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc..
|
In addition, it is recommended, but not required, that students have completed:
| • |
5115A: Installing and Configuring the Windows Vista Operating System.
|
| • |
5116A: Configuring Windows Vista Mobile Computing and Applications.
|
Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Course Outline
Module 1: Windows Vista Desktop Deployment Infrastructure
This module explains the components of a Windows Vista deployment infrastructure that uses the Business desktop Deployment (BDD) 2007 Solutions Accelerator.
Lessons
| • |
Windows Vista Desktop Deployment Infrastructure
|
| • |
The Components of BDD 2007
|
| • |
Identifying the Support Scenarios
|
Lab: Accessing The BDD Tools
After completing this module, students will be able to:
| • |
Describe the standard deployment processes supported by BDD 2007.
|
| • |
Describe the tools available as part of BDD 2007.
|
| • |
Identify the support scenarios that can be supported using BDD 2007.
|
Module 2: Preparing to Apply Desktop Images
This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.
Lessons
| • |
Preparing the Target Computer
|
| • |
Backing up the User State
|
Lab: Preparing to Apply Desktop Images
| • |
Reviewing the User State profile and Completing the User State Checklist
|
| • |
Running USMT to Back up a User State
|
| • |
Verifying Successful User State Backup
|
After completing this module, students will be able to:
| • |
Prepare the Target Computer
|
| • |
Backup the User State.
|
Module 3: Supporting Computers with Desktop Images
This module explains how to apply a Windows Vista operating system image to a target computer.
Lessons
| • |
Obtaining the Desktop Image
|
| • |
Verifying the Desktop Image Application
|
Lab: Applying Desktop Images
| • |
Booting to the Windows Pre-Installation Environment
|
| • |
Applying an Image from the Network
|
| • |
Verifying Desktop Image Deployment
|
After completing this module, students will be able to:
| • |
Determine the best method to obtain the desktop image and apply a desktop image
|
| • |
Verify the desktop image application.
|
Module 4: Installing Applications
After completing this module, the students will be able to describe the steps required to prepare a Windows Vista computer for applications and application installation packages.
Lessons
| • |
Preparation Steps for Installing an Application Package
|
| • |
Application Package Deployment Methods
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Lab : Preparing to Install an Application Package
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Determining User Requirements
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Configuring Group Policy to Install Microsoft Office Professional 2007
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After completing this module, students will be able to:
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Identify application deployment methods.
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Create application packages.
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Module 5: Restoring and Validating User State
This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.
Lessons
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Restoring User State
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Verifying User State
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Lab : Restoring and Verifying User State
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Running USMT to Restore a User State
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Verifying Successful User State Restore
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Discussion: Helping Users Adjust to the New Environment
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After completing this module, students will be able to:
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Restore user state on a newly deployed Windows Vista desktop image.
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Validate user state on a newly deployed Windows Vista desktop image.
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Module 6: Troubleshooting Desktop and Application Installations
This module explains how to troubleshoot issues that are affect the operating system deployment and application package installation.
Lessons
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Desktop Installation Troubleshooting
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Application Installation Troubleshooting
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Lab : Troubleshooting Application Installation
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Troubleshooting Disk Configurations
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Troubleshooting Deployed Application Settings
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Troubleshooting Application File Type Associations
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After completing this module, students will be able to:
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Identify and use desktop installation troubleshooting techniques.
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Identify and use application installation troubleshooting techniques
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